Take a fresh look at your lifestyle.

MainOne Technical Support Internship 2020 for Young Nigerians

Applications are now open for the MainOne Technical Support Internship 2020 for Young Nigerians

Application Deadline: Ongoing

About the Award:

  • This is a shift based role.
  • The job requires a lot of patience and exemplary communication skills.
  • The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.  

Type: Internship

Eligibility:

  • B.Sc/HND in Electrical & Electronics Engineering 
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA Certification and previous experience in a similar position will be an added advantage. 

Eligible Countries: Nigeria

To be Taken at (Country): Lagos, Nigeria

Number of Awards: 3

Value of Award:

Responsibilities: The Technical Support Intern will be responsible for the following functions:

  • Configure, test, and provision customers on the CRM platform.
  • Coordinate 3rd party installation and support activities.
  • Assign new requests/opportunities captured from the MainOne website.
  • Run weekly reports on incidents – opportunities and complaints.
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with OEM to resolve technical related issues.
  • Liaise with the vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyze customer complaints and issues with a bid to provide lasting solutions.
  • Continually drive customer satisfaction through the speedy resolution of complaints.

How to Apply: Apply below

  • It is important to go through all application requirements in the Award Webpage (see Link below) before applying.
  • GOODLUCK

Visit Award Webpage for Details

Comments are closed.