Applications are now open for the MainOne Technical Support Internship 2020 for Young Nigerians

Application Deadline: Ongoing

About the Award:

• This is a shift based role.
• The job requires a lot of patience and exemplary communication skills.
• The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.  

Type: Internship

Eligibility:

• B.Sc/HND in Electrical & Electronics Engineering 
• Excellent communication skills.
• Multitasking skills.
• CCNA Certification and previous experience in a similar position will be an added advantage. 

Eligible Countries: Nigeria

To be Taken at (Country): Lagos, Nigeria

Number of Awards: 3

Value of Award:

Responsibilities: The Technical Support Intern will be responsible for the following functions:

• Configure, test, and provision customers on the CRM platform.
• Coordinate 3^rd party installation and support activities.
• Assign new requests/opportunities captured from the MainOne website.
• Run weekly reports on incidents – opportunities and complaints.
• Network management and monitoring.
• Perform 1^st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues.
• Liaise with the vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams.
• Critically analyze customer complaints and issues with a bid to provide lasting solutions.
• Continually drive customer satisfaction through the speedy resolution of complaints.

How to Apply: Apply below

• It is important to go through all application requirements in the Award Webpage (see Link below) before applying.
• GOODLUCK

Visit Award Webpage for Details

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